8 benefits of an EHR-integrated referral management system

What is referral management:

Referral management involves tracking patient referrals across the care continuum. An EHR-integrated referral management system makes it quick and easy for care providers to keep track of patient referrals from across the continuum of care. It helps streamline communication among doctors, specialists, and other care providers across different units.

The patient referral management system helps improve the delivery of high-quality patient care by enhancing transparency, eliminating operational inefficiencies, and optimizing overall workflows in healthcare organizations.

Benefits of Referral Management System:

1.Facilitates schedule management:

An EHR-integrated referral management system provides a transparent view of the availability of care providers across single and multiple locations of a healthcare organization without having to make any phone calls or send faxes. It allows primary care physicians, care teams, or other clinical staff to access the clinical schedule and directly book appointments with physicians, specialists, or super-specialists. The system optimizes patient throughput time and improves patient satisfaction while improving operational efficiency.

2.Improved communication among care units:

Our integrated referral management system weaves an end-to-end connected communication framework under one healthcare network umbrella and enables care providers to exchange critical patient health information in order to help them make informed decisions. Furthermore, our intuitive system auto-generates a referral letter based on examinations and findings, reducing multiple data entry efforts and enhancing patient-provider encounter time.

3.Prevention of revenue leakages:

Referral leakage is a significant issue for healthcare practices. Care providers lose millions of dollars each year because of referral leakages.

Because:

• Most referrals sent via fax or telephone do not lead to an appointment.
• More than half of referring physicians are not sure if the patient has actually met the specialist.

Our system enables healthcare practices to track and monitor referrals and their sources with improved transparency. It allows to directly book appointments through online appointment management and enables the referring physician to access the patient clinical notes in order to understand the patient’s treatment process.

4.Quality time with patients:

The referral management system relieves care providers from routine administrative tasks and helps them focus on what matters most. Doctors can spend more time with the patients in order to understand their needs. It enhances patient experiences, leading to more referrals for your practice and increased revenue.

5.Short lead times:

Operational inefficiencies in workflows lead to patient bottlenecks in the healthcare system. Both patients and providers experience inconvenience due to unnecessarily long lead times. The EHR-integrated referral system helps avoid these unwanted appointments, resulting in shorter waiting times for patients, improved patient satisfaction, and higher patient attendance.

6.In-depth analytics:

Our system provides detailed reports of patient flow resulting from referrals. It helps you understand where the referrals actually coming from in order to align strategies and increase referrals by improving provider-to-provider referral relations. It enables to see which doctor is actively referring patients and who is not in order to make necessary improvements.

Conclusion:

In order for a healthcare organization to thrive in today's competitive landscape, adapting to the right technological solutions that streamline your practice operations while improving patient satisfaction and experiences is crucial.

Our EHR-integrated referral management system helps healthcare practices improve overall efficiency. It provides greater transparency for the network, reduces redundancies, and helps establish better physician referral relations.